At pakmedstore.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy for complete details.
1. Eligibility for Returns
You may request a return under the following conditions:
- The item you received is defective, damaged, or expired.
- You received an incorrect item not matching your order.
- The item is unused, unopened, and in its original packaging (for eligible products).
Note: Prescription medications, perishable goods, and opened medical devices are non-returnable unless they are damaged, defective, or incorrect.
2. Timeframe for Returns
- All return requests must be initiated within 7 days of receiving your order.
- Requests made after this period will not be accepted.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact us at [Email: info@pakmedstore.com] or call us at [Phone no: 03092629693] with your order number and reason for the return.
- Provide proof of purchase (e.g., order confirmation or invoice) and photographic evidence if the product is damaged or defective.
- Await confirmation from our team with instructions on how to return the item.
4. Return Shipping
- If the return is due to an error on our part (e.g., incorrect or defective items), we will cover the return shipping costs.
- For other eligible returns, the customer is responsible for the return shipping fees.
5. Refund Policy
Refunds will be processed under the following conditions:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7-10 business days.
Note: Shipping fees and handling charges are non-refundable unless the return is due to our error.
6. Exchanges
We offer exchanges for defective or damaged items. Please contact us within the 7-day return period to arrange for an exchange.
7. Non-Returnable Items
The following items cannot be returned or refunded unless defective or incorrect:
- Prescription medications.
- Opened or used medical devices and personal care items.
- Perishable goods.
- Items marked as non-returnable at the time of purchase.
8. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:
Email: info@pakmedstore.com
Phone: 03092629693
We value your trust and strive to make your shopping experience at pakmedstore.com seamless and worry-free.
